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Managing Key Suppliers

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This course is ideal for managers who are either involved in outsourcing decisions, or who are looking for the skills to manage functions that have been outsourced.

It addresses how to make the best decisions in terms of which functions to outsource; whether to award single or multiple contracts; and whether to operate on a fixed price or time and materials contract.

The course also covers essential negotiation skills � the key to maintaining a strong positive relationship with the supplier, especially regarding how to recover should the relationship breakdown.

At the end of the course, you will take away:

A toolkit offering a range of options for selecting and managing suppliers
Skills to assess risk and implement contingency in the event of a breakdown in the relationship
Techniques to establish a positive negotiating environment
An understanding of the non-verbal elements of negotiation
The ability to manage the emotional and behavioural dimensions of negotiation