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Managing Key Suppliers

Course Detail
  • Duration: 2 Days
  • Price: €1575* Plus Applicable Taxes
Date:
24 - 25 Mar 10DubaiRegister

This course is ideal for managers who are either involved in outsourcing decisions, or who are looking for the skills to manage functions that have been outsourced.

It addresses how to make the best decisions in terms of which functions to outsource; whether to award single or multiple contracts; and whether to operate on a fixed price or time & materials contract.

The course also covers the essential negotiation skills – the key to maintaining a strong positive relationship with the supplier, especially with regards to how to recover should the relationship breakdown.

At the end of the course, the delegate will take away:

  • A toolkit offering a range of options for selecting and managing suppliers
  • Skills to assess risk and implement contingency in event of breakdown in the relationship
  • Techniques to establish a positive negotiating environment
  • An understanding of the non-verbal elements of negotiation
  • The ability to manage the emotional and behavioural dimensions of negotiation

Course Contents:

  • The procurement decision - in house or outsource?
  • Bidding, tenders & proposals
  • Multi sourcing vs. single sourcing
  • Fixed price vs. time & materials contract
  • Negotiating contracts
  • Service Level Agreements – advantages and pitfalls
  • Outsourcing and risk
  • Monitoring and controlling the relationship
  • Maximising performance – motivation & the ladder of loyalty
  • Dealing with payment problems and disputes
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