This course is ideal for managers
who are either involved in outsourcing decisions, or who are looking for the
skills to manage functions that have been outsourced.
It addresses how to make the best
decisions in terms of which functions to outsource; whether to award single or
multiple contracts; and whether to operate on a fixed price or time &
materials contract.
The course also covers the essential
negotiation skills – the key to maintaining a strong positive relationship with
the supplier, especially with regards to how to recover should the relationship
breakdown.
At
the end of the course, the delegate will take away:
- A
toolkit offering a range of options for selecting and managing suppliers
- Skills
to assess risk and implement contingency in event of breakdown in the
relationship
- Techniques
to establish a positive negotiating environment
- An
understanding of the non-verbal elements of negotiation
- The
ability to manage the emotional and behavioural dimensions of negotiation
Course
Contents:
- The
procurement decision - in house or outsource?
- Bidding,
tenders & proposals
- Multi
sourcing vs. single sourcing
- Fixed
price vs. time & materials contract
- Negotiating
contracts
- Service
Level Agreements – advantages and pitfalls
- Outsourcing
and risk
- Monitoring
and controlling the relationship
- Maximising
performance – motivation & the ladder of loyalty
- Dealing
with payment problems and disputes