Introduction to Multi-Play

• Defining Triple-Play and Quad-Play Services
• Market Trends
• The Players
• Cable Operators
• Telcos
• Mobile Operators
• Virtual Operators
• Example Multi-Play Services
• Business Models
• Customer Segmentation and Service Combinations
• Fixed Mobile Convergence
• The Impact of the Internet
• Web Services and Applications
• The Evolving Web – Web 2.0
• IP Television (IPTV)
• Technology Overview

• The Changing Role of the Regulator
  

Technologies for Multi-Service Networks

• Delivering Telecoms, Internet and Entertainment Services
• Telecoms Networks
• The Internet – Features and Architecture
• Entertainment Networks
• Radio and TV Broadcast
• Cable Networks
• Satellite Networks
• Broadband Access
• Digital Subscriber Line
• Cable
• Wireless Systems
• Voice over IP Principles
• IPTV Architecture
• Service Platforms
• Transport Networks
• Service Control and Delivery
• Quality of Service (QoS) Issues

• Billing for Multiplay
  

Connecting the Customer

• Access Network Requirements
• Wireline Access Technologies
• Digital Subscriber Line     
• xDSL Capabilities
• DSL Availability and Trends
• Cable Networks – Components and Architecture
• The DOCSIS Standard
• Fibre Distribution
• Hybrid Fibre and Cable (HFC)
• Fibre to the Curb (FTTC)
• Fibre to the Home (FTTH)
• Passive Optical Networks (PON)
• PON Variants
• PON Components and Architectures
• Wireless Access Technologies
• Wireless LANs and the IEEE802.11 Standards
• Wireless MANs
• WiMAX Systems
• Mobile WiMAX
• In-Home Networks
• Short-Range Wireless Technologies
• Personal Area Networks
• UWB Capabilities
• Satellite Systems

Providing Digital Television and IPTV

• The Technical Requirements of Television
• Digital Television Principles
• Coding for Digital TV
• The MPEG Family
• Digital Television Delivery
• Terrestrial Networks
• Satellite Systems
• Cable Networks
• DTV Receivers
• Set-top Boxes (STB)
• Digital Receivers
• Mobile/Personal Devices
• Internet Protocol TV (IPTV)
• Services and Features
• Platforms
• IPTV Global Trends
• IPTV Services and Service Providers
• IPTV Middleware

• Set Top Boxes (STB)
  

Delivering and Managing Multi-Play Services

• Legacy Billing Models and Platforms
• Billing Requirements for Multi-Play Services
• The Customer’s Expectations
• Operator Requirements
• Platforms for Converged Service Billing
• Platform Architecture
• The Role of Mediation and Rating
• Customer Care Facilities
• Operational Support
• Business Support
• Operations and Maintenance
• The Role and Scope of OSS and BSS
• NGOSS Explained
• Security Considerations
• Protecting Network Data
• Service Misuse
• IP and Security