The telephone is the most powerful sales tool available to progressive companies working in competitive markets. It provides sales people with direct access to customers and decision makers quickly and efficiently. However, competitive action and customer fatigue present great challenges for the telesales executive. In addition customer resistance and rejection can often lead to low confidence and ultimately to low calling activity.

The training will equip telesales people with the skills and techniques required to make outbound sales calls in competitive markets and to assertively engage the customer. The course includes ‘cold calling’ strategies as well techniques for handling difficult objections.

Why should you attend this course?

Attend this highly regarded 2-day sales training programme and you will be able to:

• Understand the key fundamentals of sales psychology and how they apply to the telesales role and recognise leading telephone sales methodologies
• Identify key business drivers within customers and target organisations and recognise their impact on decision making processes
• Make structured and focused sales calls to new and established customers
• Open sales calls with confidence and purpose, establish a rapport with the customer and use empathy to build trust
• Understand the key influencing and communication skills required for successful telesales and recognise their own developmental needs for these skills
• Use a structured ‘Probing Cycle’ to understand a customer’s needs and to build the value of the sale
• Create powerful descriptions of products and services and a strategy for articulating their value to individual companies
• Handle objections and close with confidence and authority and negotiate the best possible ‘win-win’ solution
  

Course Summary:

• Sales fundamentals and commercial awareness of the Telecoms industry
• Influencing and communication skills within the sales call
• Building powerful sales techniques
• Winning business and increasing sales in competitive and challenging environments

For a detailed programme click here.

Who Should Attend this Course?

The workshop is designed for sales people who use the telephone as their primary sales tool to carry out proactive sales campaigns.  

In-house Options

This course is available as an in-house option delivered at a date and location convenient to you. more…

Want to learn more?

Contact our training specialist on:
Tel: +44 020 7017 5614
Email: training@telecomsacademy.com