Section 1 - Telecommunications – Setting the scene for OSS and BSS

Note: this is an optional section and is generally offered only when OSS/BSS is being delivered as a standalone course

• Technologies and Capabilities
• A Comparison within each category of Technology
• Fixed Network Access Techniques
• Analogue, ISDN and ADSL
• The "Fixed" Core Network
• Traditional Switching
• Switching and Transport Technologies
• Service Control Platforms
• Mobile Radio Access Technologies
• A Brief Comparison of different mobile technologies (including GSM/GPRS/EDGE, CDMA, UMTS, WiFi)
• The "Mobile" Core Network
• Switching and Transport
• Mobility Databases
• Service Control Platforms
• Accessing the Internet – Mobile and Fixed
• Access Technologies
• The Converging Network

Section 2 - OSS & BSS – an Overview

• The Basic Requirements
• Operational Support
• Business Support
• The Role And Scope of OSS and BSS
• Processes and Procedures
• The TMF and eTOM
• Current And Legacy OSS / BSS Systems
• Requirements
• The Supporting Networks
• Topologies and Infrastructure
• The Platform (Capacity, Scalability, Features, Cost, Compatibility Issues)
• Technologies and Capabilities
• The Architecture and Framework
• Bringing it all Together – the Integrated Approach
• NGOSS Explained

Section 3 - Focus on OSS

• The Operational Environment
• Systems and Technologies
• OSS Supported Areas
• Service Provisioning
• Operations and Maintenance
• Processes and Procedure Flows
• OSS Application Requirements
• Architecture and Framework
• An Example Solution
• Evaluating the OSS Solution
• Next Generation OSS

Section 4 - Focus on BSS

• The Business Environment
• Business Systems
• BSS Supported Areas
• Customer Relationship Management
• Supplier/Partner Relationship Management (including SLAs)
• Billing Systems
• Mediation
• Revenue Assurance
• Processes and Procedure Flows
• BSS Application Requirements
• Architecture and Framework
• An Example Solution
• Evaluating the BSS Solution
• Integrating BSS and OSS

Section 5 - Products and Key Opportunities within OSS/BSS

• Effective OSS / BSS Infrastructure
• The Key Elements
• Functions
• Characteristics
• Industry Review (Brief)
• Industry Breakdown –
• Major Industry Players
• Equipment Manufacturers and Areas of Expertise
• A Comparison of Different OSS and BSS Systems
• Forecast of the value of the OSS/BSS Market
• Hot Topics for the OSS/BSS Industry